Responsible Gaming
at 99ar
99ar is committed to providing a safe, fair, and enjoyable gambling experience for every player in Bangladesh. Our responsible gaming tools, self-exclusion options, and player support resources are here to help you stay in control.
Our Commitment to Responsible Gaming
At 99ar, responsible gaming is not a footnote — it is a core operating principle. We believe that gambling should be an entertaining pastime, not a source of financial stress or personal harm. Our platform is built around the principle that every player in Bangladesh deserves access to clear information, practical tools, and human support that helps them gamble within their own limits.
We invest in responsible gaming infrastructure because we recognise that a small subset of our player community may develop patterns of play that no longer feel recreational. Whether you are a casual cricket bettor placing occasional wagers on BPL matches, a slots enthusiast, or a regular live casino participant, the same protections apply to you. 99ar's responsible gaming framework covers deposit controls, time-management tools, self-exclusion, and direct access to trained support staff — all available 24 hours a day, seven days a week, in Bangladesh Standard Time (BST, UTC+6).
Our responsible gaming approach is built on four pillars: prevention (stopping problems before they start through player education), early intervention (monitoring patterns and prompting players who may be at risk), player empowerment (giving you direct control over your own limits and access), and support (ensuring trained help is always a message away). We review and update these tools regularly to ensure they remain effective and accessible for our Bangladesh player base.
Important notice: Responsible gaming tools at 99ar are voluntary safeguards provided to help you manage your own play. They complement, but do not replace, personal responsibility. If you feel you may have a gambling problem, please read the Getting Help and Support section below and contact our team immediately.
Age Restriction and Eligibility
Bangladesh law and 99ar's own terms of service both require that all players are aged 18 years or older. This is a strict, non-negotiable threshold. The minimum age requirement exists to protect young people from the potential harms of gambling at a developmental stage when financial decision-making skills and impulse control are still maturing.
How We Verify Age
During registration, all players are required to confirm that they are 18 or older. This declaration alone does not satisfy our obligations. 99ar operates a tiered Know Your Customer (KYC) verification process:
- Tier 1 — Registration declaration: You confirm your date of birth at signup. Accounts where the declared age is under 18 are rejected automatically.
- Tier 2 — Document verification: Before your first significant withdrawal — or at any point our compliance team deems necessary — you will be asked to upload a copy of your National Identity Card (NID), passport, or other government-issued photo ID that confirms your date of birth.
- Tier 3 — Enhanced checks: Where doubt exists about a player's age, 99ar may request additional verification documents before any further gaming activity is permitted.
Protecting Minors
If you share a device with a family member under the age of 18, we strongly encourage you to use device-level parental controls in addition to your 99ar account password. Never share your login credentials with anyone. If you suspect that a minor has accessed your account, contact 99ar support immediately at [email protected]. Any account found to have been used by a minor will be closed immediately, all balances forfeited, and the matter escalated to our compliance team.
For parents and guardians: Parental control software can help restrict access to gambling sites on shared devices and home networks. We recommend tools such as Net Nanny, Qustodio, or your internet service provider's built-in parental filters if minors are present in your household.
Self-Exclusion Tools
Self-exclusion is one of the most powerful responsible gaming tools available to 99ar players. If you feel that your gambling has become difficult to control, or if you simply want to take a break from the platform, self-exclusion allows you to restrict your own access for a defined period — or permanently.
Take a short break with a 24-hour temporary account suspension. Useful if you need to step back after an extended session.
A one-week exclusion period during which you cannot log in, deposit, or place bets. Your account data is preserved.
A full calendar month away from 99ar. Ideal if you are going through a difficult period and need a meaningful break.
Request permanent account closure at any time. This action is irreversible. Any remaining balance will be returned to your registered bKash, Nagad, or Rocket account after identity verification.
How to Activate Self-Exclusion
Self-exclusion can be activated through any of the following channels:
- Account settings panel: Navigate to Settings → Responsible Gaming → Self-Exclusion and select your preferred exclusion period.
- Live chat: Contact a 99ar support agent via the live chat widget on the platform at any time. Request self-exclusion verbally and the agent will process it immediately while you are connected.
- Email: Send a request to [email protected] with the subject line "Self-Exclusion Request", your registered username, and your chosen exclusion period. We will confirm activation within 24 hours.
Once activated, self-exclusion cannot be reversed before the period expires. This is intentional — the cooling-off period is designed to be effective. During self-exclusion, 99ar will also suppress all marketing communications to your registered email and mobile number. Do not attempt to create a new account while a self-exclusion is active; doing so violates our Terms & Conditions and will result in permanent closure of all associated accounts.
Deposit and Spending Limits
Setting financial limits is one of the most effective ways to ensure that your gambling activity stays within your personal budget. 99ar offers a range of configurable financial controls that put you in charge of how much you spend on the platform over any given time period.
Set a maximum amount in BDT that you can deposit within any single 24-hour period. Once the limit is reached, no further deposits are accepted until the period resets. Example: ৳2,000 per day.
Cap your total deposits across a rolling seven-day window. This is useful if daily limits feel too granular and you prefer to manage your budget on a weekly basis.
Set a ceiling on your total deposits for the calendar month. This aligns with most players' salary or income cycles and helps prevent end-of-month overspending.
Receive a notification after a set number of minutes in a single gaming session. Choose from 30, 60, 90, or 120-minute alerts to keep track of how long you have been playing.
Important Rules About Limit Changes
- Reducing a limit takes effect immediately. If you lower your daily deposit limit from ৳5,000 to ৳2,000, the new lower limit applies from the moment you save the change.
- Increasing a limit is subject to a mandatory 72-hour cooling-off period before the higher limit takes effect. This delay is intentional and protects you from impulsive decisions made during a losing streak.
- All limit changes are logged and visible in your account's Responsible Gaming history panel so you can track your own decisions over time.
Starting point recommendation: If you are new to 99ar or to online gambling in Bangladesh, we recommend starting with a daily deposit limit equivalent to a comfortable discretionary amount — something you would be entirely comfortable losing without it affecting your everyday expenses in Dhaka, Chittagong, Sylhet, or wherever you are based. Gambling funds should come from your entertainment budget, not from savings or household expenses.
Recognising Problem Gambling
Most people who gamble do so recreationally without ever developing a problem. However, for some individuals, gambling can shift from entertainment to compulsion. Recognising the warning signs early — in yourself or in someone you care about — is the first and most important step toward getting back in control.
Problem gambling does not always look the same. It can develop gradually and is not always associated with large financial losses. The signs below cover behavioural, emotional, and financial indicators that may suggest gambling has become harmful.
Feeling a strong urge to keep playing in order to win back money you have already lost, even when you had planned to stop.
Needing to bet larger and larger amounts to feel the same level of excitement — a pattern similar to tolerance in substance use.
Concealing how much time or money you spend gambling from family members, friends, or colleagues — or feeling shame about your activity.
Using borrowed money, savings earmarked for household expenses, or credit facilities to fund gambling activity you cannot afford from your own income.
Feeling irritable, anxious, or depressed when not gambling, or using gambling as a way to escape stress, family problems, or difficult emotions.
Missing work, neglecting family duties, or withdrawing from social relationships because of time or money spent on gambling.
If you recognise two or more of these signs in your own behaviour, we strongly encourage you to take the self-assessment below and consider using 99ar's self-exclusion or limit tools. You may also wish to contact a professional support organisation — details are in the Getting Help and Support section.
Self-Assessment Checklist
The following questions are adapted from established responsible gambling screening frameworks. Read each question honestly and consider how many apply to your gambling behaviour over the past 12 months. This checklist is not a clinical diagnosis — it is a private, personal reflection tool.
Answer each question honestly — yes or no
How to interpret your answers:
0–1 "yes" answers: Your gambling appears to be recreational. Continue to use deposit limits and session reminders as a precaution.
2–3 "yes" answers: You may be developing a pattern of at-risk gambling. Consider setting stricter deposit limits or taking a time-out period.
4 or more "yes" answers: Your answers suggest you may be experiencing problem gambling. Please reach out for support — see the section below. There is no shame in asking for help.
Getting Help and Support
If gambling has stopped being fun and is causing you financial, emotional, or personal harm, help is available. You do not need to be in crisis to ask for support — reaching out early leads to better outcomes. 99ar's support team is available around the clock, and we take all responsible gaming concerns seriously and confidentially.
Live Chat Support
Available 24 hours a day, 7 days a week on the 99ar platform. Type "Responsible Gaming" to be connected to a trained support agent immediately.
Email Support
Write to us confidentially at any time. Use the subject line "Responsible Gaming" so your message is routed directly to our player welfare team.
Reach the 99ar support team via WhatsApp for a fast, private, text-based conversation about any responsible gaming concern you have.
What to Expect When You Contact Us
When you contact 99ar's support team about a responsible gaming concern, you can expect the following:
- A non-judgmental, confidential response from a trained member of our player welfare team
- Immediate assistance with activating self-exclusion, setting limits, or closing your account if that is what you need
- Guidance on external support organisations that provide professional counselling and treatment for problem gambling in Bangladesh
- A follow-up check-in if you request one, to ensure you are receiving the support you need
External support: If you feel you need professional counselling beyond what 99ar can provide, we encourage you to speak with a qualified mental health professional in Bangladesh. Kaan Pete Roi is a Bangladeshi emotional support helpline that provides confidential listening services. The National Mental Health Helpline (Kaan Pete Roi) can be reached at 01779-554391. International resources such as Gamblers Anonymous also offer online resources and peer support programmes accessible from Bangladesh.
Tips for Safe and Enjoyable Play
The vast majority of 99ar players in Bangladesh enjoy cricket betting, slots, live casino, and other games as a form of entertainment without ever experiencing harm. Keeping gambling enjoyable is largely a matter of maintaining a few healthy habits. The following guidelines are recommended for all players, regardless of experience level.
Decide on a fixed entertainment budget — separate from household expenses, rent, food, school fees, and savings — and commit to it before each session. Never top up your account beyond this amount, regardless of how the session is going.
Enable 99ar's session time alerts to receive notifications after 30, 60, or 90 minutes of continuous play. It is easy to lose track of time, especially during live cricket matches or fast-paced slot sessions.
Any winnings you receive are a welcome bonus, not guaranteed income. Never rely on gambling to pay bills or make financial ends meet. Think of it the same way you would a cinema ticket or a restaurant meal — money spent on entertainment.
Step away from the platform between sessions. Take breaks during long sessions. Gambling while tired, emotionally stressed, or under the influence of alcohol impairs judgment and is a significant risk factor for problem gambling.
Use the 99ar account dashboard to review your deposit history, session logs, and wagering activity regularly. Awareness of your actual spending patterns is one of the most effective responsible gaming tools available.
If you are concerned about your gambling, talk to a trusted friend or family member. External perspective from someone who knows you can be invaluable in identifying patterns that are harder to see from the inside.
Remember: 99ar's games — including cricket betting, slots from Pragmatic Play and NetEnt, live casino tables from Evolution Gaming, and crash games from Spribe — are designed to be entertaining. House edge means the platform retains a mathematical advantage over time. There is no betting strategy, pattern, or system that guarantees a profit. Play for fun, not for income.
Ready to Play Responsibly?
99ar offers cricket betting, slots, live casino, and more — all designed for safe, enjoyable play. Explore our games with your limits set and your budget in mind.